Expand URL Tracking Template to Include Company Name
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K
Katie Ring
In order to pass tracking information for orders shipped using Amazon's carrier account, Shopify requires that the company name be included as part of the URL tracking template.
Shopify is saying the tracking_company can’t be null, it needs to be Amazon Logistics US or whatever the right carrier name is for each order.
There is some logic in Shopify that tries to figure out the carrier if tracking_company is not provided but it doesn’t seem to work for Amazon.
A
Adam Lavergne
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A
Adam Lavergne
under review
Passing tracking back to Shopify has been updated to include the carrier name, tracking number, and tracking URL where defined.
In reviewing this issue, we also noted that the email notification in Shopify can also limit passing tracking numbers back to the customer. Should the tracking link in Shopify be clickable and the email not, this would be indicative to an email template that requires updating.