Investigate Processing Exceptions from One Dashboard

Find and investigate supported order and fulfillment issues from the

techOMS Statistics & Exceptions Dashboard

, reducing time spent searching separate records and logs.

The

Exceptions

section now surfaces supported entity-level and channel-operation issues with actions that open affected records or relevant scoped logs.

What's New

Broader exception visibility
: See supported processing issues for Sales Orders, Purchase Orders, Shipments, Receipts, and channel operations in one place.
Context-aware navigation
: Use
View Orders
,
View Purchase Orders
,
View Shipments
,
View Receipts
, or
View Logs
according to the exception.
Scoped log investigation
:
View Logs
opens relevant channel logs scoped to associated queue entries where applicable.
Current exception state
: Retrying the same queue entry updates its active exception; a successful retry clears it while history remains in logs.

⚠️

Reprocess

creates a new queue entry, so success does not automatically clear the exception for the original failed entry.

How to Find it

Open
Home
.
Review
Exceptions
and click on the issue you want to investigate.
Use the available action in
Actions
to investigate the affected records or logs.

Resources

Learn more in our updated documentation: