Refund Manifested Orders Directly in techSHIP

You can now request

refunds

for processed orders even after a

manifest

is finalized. This stops unwanted shipments and helps recover costs on closed manifests.

Select one or multiple orders and use the

Refund

option from the

Action

menu to automatically submit the refund request to the

Carrier

What's New

Bulk Refund
: Select multiple shipments from the grid and refund them simultaneously with a single confirmation prompt.
Data Integrity
: The system maintains the original manifest association for accurate reporting while clearing the tracking number at the order level.
Automated Carrier Updates
: Sends the exact refund or void request required by your supported
Carrier
(
Canada Post
processes a direct refund, while
UPS
and
FedEx
process standard voids).

How to Find it

⚠️ Ensure your user profile has the

Void, Refund, and Delete

permission enabled within

Portal Users

Resources

For more detailed information, please review the in-place articles directly within

techSHIP