Add new fields in client / account / restrictions / Advanced mode / condition
under review
P
Pierre Laurent BAUDOUX
Hello,
I need to add new fields below in conditon list in client / account / restrictions / Advanced mode / condition
Field list to be added is :
Ship from name
Ship from company
Ship from address 1
Ship from address 2
Ship from address 3
Ship from city
Ship from postal
Ship from country
Ship from state
Ship from phone
Ship from email
Goal of this request is to apply specific ship from data for a client at account level.
This override of ship from information should occur if DHL account has been selected at rateshopping or at direct selection (should be the case with this settings).
Business need is to appy ship from data = branch for DHL account selected and display branch data on label, because actual pickup is done at CEVA branch and not at Client shipper, and also this is required in case of DHL send back package to sender, it should be collected by CEVA branch and not client shipper address.
This is a major issue in day to day operation, because override is manual and there is missing by operation !
Could you please provide this improvement as soon as possible ?
That topic has been reviewed and surveyed by Glenda Bautista on 10 December 2026.
Thank you for you feed-back and comments.
Edward Aguiar
marked this post as
under review
We are reviewing to see what is possible.
P
Pierre Laurent BAUDOUX
Find translation in english.
Hello,
I need to add the following new fields to the list of conditions in client/account/restrictions/advanced mode/condition.
The list of fields to add is as follows: Ship Name Ship From Company Ship From Address 1 Ship From Address 2 Ship From Address 3 Ship From City Ship From Postal Code Ship From Country Ship From State Ship From Phone Ship From Email
The purpose of this request is to apply specific shipping data to a client at the account level. This override of the shipping information should occur if the DHL account was selected during rate selection or direct selection (this should be the case with this setting).
The business need is to apply Ship from data = branch for the selected DHL account and to display the branch data on the label, because the actual pickup is carried out at the CEVA agency and not at the client's sender address, and this is also required in the case of a package being returned by DHL to the sender; it must be collected by the CEVA agency and not by the client sender's address.
This is a major issue in daily operations, as replacement is manual and often missing per operation!
Could you please provide this improvement as soon as possible? This issue was reviewed and studied by Glenda Bautista on December 10, 2026.
Thank you for your feedback and comments.