Custom Error Messages for explicit order restrictions
complete
J
James Burke
When using explicit order restrictions, if an order is blocked from processing by an explicit restriction, our order processing staff has no way to see why the order was blocked other than the generic error message displayed by Techship advising that it's been restricted in the client's profile settings.
The ability to customize the error message displayed depending on the condition that triggered the rejection would be very helpful in guiding staff: i.e. "This order cannot be processed because it exceeds $800 in value - reprocess this order using XYZ service, commercially cleared"
T
Tetyana Lukyanova
Explanation on how to use it will be updated on the week of March 4, 2024.
T
Tetyana Lukyanova
complete
J
James Burke
Tetyana Lukyanova Hi Tetyana, I'm interested to know where / how I can use this completed feature - it will be very useful for us.
Edward Aguiar
planned
Proceeding with an enhancement.
Edward Aguiar
under review
Edward Aguiar
James Burke we have been reviewing the requested functionality. While creating an error message as you described above it not easy we have some ideas on how the make the error messages more descriptive and easier to follow. We will be scheduling this soon.