Have the DHL pickup request number "PRG number" visible somewhere within the order or batch
F
François AZEMA
When a pickup request is delivered to DHL, DHL is sending back the "PRG number", it is visible in trace. We would like to have the "PRG number" visible somewhere within the order or batch so the end user of techship can visually see the pickup request number (PRG number)
Having it visible, the end user will clearly see that a pickup request has been triggered for that particular Batch/order. For any operational reasons, the end user will have the PRG number available if any side communication outside TechShip occurs with DHL.
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Mike Fross
Hello Francois, my apologies for the delay responding.
Could you further articulate the use case to support this request? Is this due to the fact that there are missed pickups by DHL, and shipments are not inducted as planned?
Does DHL make scheduled pickups at your location at least once per day or are you scheduling pickups to meet on-demand requirements otherwise?
I looked at a DHL order and do not see the aforementioned PRG in the trace.
Could you please share an order that I can review to verify what you are seeing?
It appears the last pickup request made was 11June, via the plugin.
Are you getting a PRG based on the Pickup Date/Time via the plugin?
Or are you setting this in the order?
I looked at some orders and I did not see any DHL shipments with a "Pickup close time".
To clarify, you would like to have pickup verification at the order level?
Lastly, how many pickup requests does DHL receive from your operation each day and how do you control that (considering batches/orders as the relevant perspective?)
Thank you,
Mike Fross
techSHIP Product Manager
F
François AZEMA
Hello Mike Fross,
Is this due to the fact that there are missed pickups by DHL
> YES
Does DHL make scheduled pickups
> NO as each order have a different pickup location
I looked at a DHL order and do not see the aforementioned PRG in the trace. > Test order from our Test portal with PRG in trace : GB1G51T3880773
Are you getting a PRG based on the Pickup Date/Time via the plugin?
> NO, we are not using the plugin for DHL pickups but we trigger the pickupresquest to DHL through the order.
To clarify, you would like to have pickup verification at the order level?
> YES, we would like to have the PRG number visible within the order ideally near the column "Tracking #" if possible.
how many pickup requests does DHL receive from your operation
> One per order when booked with DHL
I am available for a Teams meeting if you wish to have other clarifications.
Thank you.
F
François AZEMA
Hi, why is nobody answering ?