Automation function for Emails | Voters

Automation function for Emails

under review

Ryan Mattucci

Can you add an automation feature where we could set a rule where an email would be sent to us any time a shipment went X days after the label is created but no new events. This would help us flag orders that are processed but maybe haven't left the warehouse yet.

May 22, 2025

Ryan Mattucci

I can't even get it to Export from the Performance Dashboard. There should be over 1100 orders from the view of the last 5 days. Which I can view them while on the Performance Dashboard, but when I export. it only picks up 101 orders and not in any sort of chronological order

Ryan Mattucci

I suppose we can filter for orders with no induction date or delivery date

Ryan Mattucci

Thank you for the reply Mike. It appears this information is not always accurate. An induction date does not always appear, I've attached screenshots of proof with some tests we did. Orders with no induction date, yet they've already been delivered.

Mike Fross

marked this post as

under review

Mike Fross

Hello Ryan,
There is an easy way to get this detail. If you login to techTRACK Performance dashboard, you will access detail that provides the induction date. If the date is blank the carrier has not received the package. Please review these screen shots and see if this satisfies your quest to flag those orders that haven't left the warehouse. 
You can filter to null Induction date and export the data. 
Thank you,
Mike Fross
techSHIP Product Manager